How Compass helps your business

Compass solves the real issues at the heart of your business by:

  1. Identifying the issues – Compass immerses itself in your daily reality, and asks forensic questions within your operational teams (not from the back office!). Compass identifies the real underlying issues, not just surface manifestations of them.
  2. Common sense approach – With over 20 years’ experience of business operations, Compass applies a common sense, no-nonsense approach to get you back on track, with practical actions and agreed measures of success. No flannel, no theory.
  3. Adaptive solutions – Secure, effective and long-lasting solutions can only happen with buy-in from the team, so Compass takes a 360-degree view to understand all stakeholders’ perspectives and become a trusted insider, delivering a trusted solution.
  4. Making change happen - and stick! Compass will optimise your processes, empower your teams, and equip your people to support sustained business improvement – and will do whatever it takes to ensure they actually deliver it.

View our case studies and customer success snippets here to learn more about the tangible business benefits Compass's approach has delivered.


Steering the business away from a rate change

Vehicle sales and after-service

What the problem looked like: A need to increase the prices to customers to restore profitability.

What Compass actually discovered: Lost revenue and margin because technicians were not filling out job sheets completely or legibly; poor preparation causing technicians to attend jobs without necessary parts / materials prepared and available.

Resolution: Implemented standardised, simple job sheet and prep list process. 

Results: Vastly improved communications between technicians and front desk; average job time reduced; productivity increased; strengthened bottom line; hourly rate change became an option rather than a necessity.


Work with the teams to rescue quality – and income!

Own-brand manufacturing, direct to retail

What the problem looked like: Clients refusing payment.

What Compass actually discovered: Poor quality control at both production and warehouse meant shortages - missing and damaged - so customers naturally blocked payments.

Resolution: Worked in situ with production and warehousing teams to implement processes that enabled them to spot shortfalls and quality issues early, and correct them before shipping.

Results: Strengthened income and cashflow, better customer relationships, reduced complaint administration workload.


Understand customers to boost margins

IT services company

What the problem looked like: Cashflow and profitability.

What Compass actually discovered: Poor sales scoping resulted in low-profitability customers, and missed opportunities to maximise margins on hardware and services.

Resolution: Overhauled sales process to scope prospects correctly, identifying and focusing on those that could be mapped to a higher-margin, all-in-one service model

Results: Faster, more profitable conversions; strengthened sales morale; healthier revenues and margins; improved cashflow.


Poor sales & high running costs

Retailer – top-end brand

What the problem looked like: The product range was generating poor sales.

What Compass actually discovered: The stores were too big, visual appeal was spoiled, and the cost of merchandising the stores was too high.

Resolution: Closed one entire floor of the store to create a smaller environment with more concentrated visual product presence, and more accessible customer care.

Results: Reduced costs, improved retail appeal; increased sales.


Merger & Acquisition: real integration

Homeware business

What the problem looked like: Merger and acquisition not delivering expected benefits.

What Compass actually discovered: Poor initial due diligence had failed to properly identify integration priorities.

Resolution: Post-acquisition process to rigorously identify which assets could and should be combined, which should not, and bring working groups together to deliver on each combination,

Results: Unification of assets delivered better purchasing power, reduced duplication of effort and associated costs, and produced results more in line with post-acquisition expectations.


Costings and process control: unseen extras

Event and display specialist

What the problem looked like: Persistent cashflow shortage.

What Compass actually discovered: Flawed quotes and poor recording of ‘extras’ systematically eroding revenues and margins, and causing costly stock control errors.

Resolution: Per-product coding for accurate quotation and stock control, accessible to relevant system users; rigorous rules and processes for quote creation, checking, signoff, and actioning.

Results: Strengthened revenues and margins, coordinated with cost-effective stock control and new flexibility in both hourly rate and stock item pricing; cashflow issues eliminated.