Experience

What the problem looked like: They didn’t know they had a problem!

What Compass discovered: Technical flaws in textiles affecting operational efficiency, threatening client trust, and creating financial liabilities.

Resolution: Developed and enforced technical specifications and standards at suppliers.

Results: Improved quality; fewer client returns; stronger margins.

What the problem looked like: Poor sales in critical pre-Christmas period.

What Compass discovered: Bagged items had poor product visibility in-store; contents damaged or dirtied by static electricity; displays required constant maintenance.

Resolution: Developed hanger-based display method to replace bagged packaging.

Results: Increased sales; reduced packaging costs and plastic consumption; lowered display maintenance overheads; decreased returns of damaged and dirty stock.

What the problem looked like: Weak sales margins.

What Compass actually discovered: Poor understanding of true materials wastage and costs, and impacts - labour, machine utilisation, disposal, environmental.

Resolution: Established close collaboration between sales and production to understand the real impact of orders, and reassess viability.

Results: Rigorous sales process established; margins maximised; costs lowered; waste and environmental impact reduced.

What the problem looked like: Clients refusing payment.

What Compass actually discovered: Poor quality control at both production and warehouse meant shortages - missing and damaged - so customers naturally blocked payments.

Resolution: Worked in situ with production and warehousing teams to implement processes that enabled them to spot shortfalls and quality issues early, and correct them before shipping.

Results: Strengthened income and cashflow, better customer relationships, reduced complaint administration workload.

What the problem looked like: Cashflow and profitability.

What Compass actually discovered: Poor sales scoping resulted in low-profitability customers, and missed opportunities to maximise margins on hardware and services.

Resolution: Overhauled sales process to scope prospects correctly, identifying and focusing on those that could be mapped to a higher-margin, all-in-one service model

Results: Faster, more profitable conversions; strengthened sales morale; healthier revenues and margins; improved cashflow.