Expertise

What the problem looked like: Persistent cashflow shortage.

What Compass actually discovered: Flawed quotes and poor recording of ‘extras’ systematically eroding revenues and margins, and causing costly stock control errors.

Resolution: Per-product coding for accurate quotation and stock control, accessible to relevant system users; rigorous rules and processes for quote creation, checking, signoff, and actioning.

Results: Strengthened revenues and margins, coordinated with cost-effective stock control and new flexibility in both hourly rate and stock item pricing; cashflow issues eliminated.

 What the problem looked like: Equipment reliability, maintenance costs, upgrade needed.

What Compass actually discovered: Inefficient physical site layout causing handling equipment to travel further and run excess hours, increasing contract and maintenance costs.

Resolution: Smart rearrangement of physical environment to achieve pick/pack/put-away rates over shorter distances.

Results: Dramatically reduced the distance, frequency, and wear of equipment movement, lowering operating and maintenance costs, enhancing productivity, and increasing margin.

What the problem looked like: Merger and acquisition not delivering expected benefits.

What Compass actually discovered: Poor initial due diligence had failed to properly identify integration priorities.

Resolution: Post-acquisition process to rigorously identify which assets could and should be combined, which should not, and bring working groups together to deliver on each combination,

Results: Unification of assets delivered better purchasing power, reduced duplication of effort and associated costs, and produced results more in line with post-acquisition expectations.

What the problem looked like: Lack of multi-team visibility - data in hundreds of spreadsheets.

What Compass actually discovered: Need to transition from spreadsheets to suitable Enterprise Resource Planning (ERP) solution.

Resolution: Involved all stakeholders to scope, test on multiple sites, and evaluate ERP solutions to find the right fit for the organisation in terms of simplicity and ease of use.

Results: User-friendly ERP selected; massively enhanced visibility of data to support right-first-time decision-making; reduced admin overheads; collaborative adoption.

What the problem looked like: Low return on automation investment.

What Compass actually discovered: Automation costs outweighed benefits for some product lines.

Resolution: Identified products for which automation delivered cost-benefit; procured different automation solutions and implemented new processes to maximise benefits.

Results: Operating costs reduced; margins per product increased; commercial focus shifted to balance optimum automation costs with optimum returns.